“We had an out of hours, complex hydraulic leak. Within an hour the engineer was onsite. The engineer was very professional, I was kept up to date every step of the way, he sent me photos and videos so I could pass them onto the appropriate controller. The service received was brilliant and went way beyond what I’d expect. Thank you!”

Andy, the Centre Manager at Pirtek Leeds, went above and beyond to support a farmer whose beloved tractor had fallen into despair. Andy spent time discussing the issue with the farmer and exchanging photos over the phone. Thanks to his technical knowledge and kind nature, he sent out the relevant parts free of charge to the customers location. The farmer was so grateful; he expressed his gratitude by writing a handwritten note. Above and beyond.