Based at Pirtek UK & Ireland’s headquarters at Building 400, Bourne Business Park, Addlestone, Surrey, the Network Support Team plays a vital role in keeping our franchise network operating efficiently every day.
Working behind the scenes, the team provides operational, technical and commercial support to our centres across the UK and Ireland, ensuring franchisees have access to the products, expertise and supplier relationships they need to deliver exceptional service to customers.
Supporting Our Franchise Network
The Network Support Team acts as the central point of contact for Pirtek centres, helping them overcome challenges quickly and keeping their operations running smoothly. Whether sourcing specialist components, providing technical guidance or coordinating urgent deliveries, the team is committed to finding solutions that help our franchisees succeed.
Their day-to-day responsibilities include:
- Coordinating the supply of stock and specialist products across the network.
- Sourcing non-standard and bespoke hydraulic components for customer requirements.
- Providing technical product support and advice to franchisees and centre teams.
- Working closely with our third-party logistics partner to ensure efficient order fulfilment.
- Supporting strategic pricing and product availability across the network.
- Managing supplier relationships to maintain quality, reliability and competitive pricing.
- Assisting with major customer projects requiring specialist products or coordinated deliveries.
Working in Partnership with Suppliers
Strong supplier relationships are fundamental to the success of the Pirtek network. The Network Support Team works closely with both UK and international manufacturers to ensure centres have access to the highest quality hydraulic products and components.
By maintaining regular communication with suppliers, forecasting demand and managing stock availability, the team helps minimise disruption, improve lead times and ensure franchisees can respond quickly to customer requirements.
This collaborative approach also enables Pirtek to introduce new products, support emerging industries and continuously improve the range of solutions available throughout the network.
Delivering Solutions Every Day
No two days are the same for the Network Support Team. One moment they may be arranging the urgent supply of a specialist hydraulic hose assembly for a customer experiencing critical downtime; the next they could be supporting a centre with technical advice or coordinating products for a large national project.
Their ability to respond quickly and work collaboratively with centres, suppliers and logistics partners helps maintain the high service standards that customers expect from Pirtek.
A Key Part of the Pirtek Family
While much of their work happens behind the scenes, the Network Support Team is an essential part of the Pirtek network. Their expertise, responsiveness and commitment enable our franchisees to focus on what they do best—delivering industry-leading hydraulic and industrial hose replacement services to customers nationwide.
By combining technical knowledge, strong supplier partnerships and a customer-first approach, the team helps ensure every Pirtek centre has the support it needs to grow, succeed and provide the exceptional service that defines the Pirtek brand.
The network support team is a small group of people who manage an enormous amount of interaction with franchises and the Milton Keynes 3PL depot. Led by Jon Oswald, the team has four members.
As well as managing and coordinating all the stock that leaves dedicated logistics facility, the network support team sources non-standard stock items known as “special products”, arranges the supply of products for special projects; provides technical support to all 86 Pirtek centres throughout the UK and Ireland, and deals with strategic pricing and carriage management for the network.
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