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Centre Manager (York)

Ref: CENTRE MANAGER - YORK
Location: York

Contact
Pirtek York

Contact Name
Simon Butcher

Salary
Upon Application

Tel: (01904) 693 866

Fax: (01904) 693 877

Email: [email protected]

Address
Unit 38, Auster Road, North York Trading Estate, Clifton Moor, York, Yorkshire, YO30 4XA

Notes

We are looking to appoint a Centre Manager who has excellent organsiation skills, is a team player and has ambition and drive.

See full details below:

Key Functions & Responsibilities

Overall management of the Pirtek Centre and the MSSTs
Ensure any communication from customers is effectively handled including complaints
Ensure only adequately trained and competent personnel work in an unsupervised role
Be one of the main points of contacts at the operation
Ensure the operation of the Pirtek Centre and the MSSTs complies with UK/European legislation
Manage work allocation within the Centre and amongst the MSSTs to ensure good customer service
Ensure Pirtek UK operating standards are maintained at all times
Ensure the Centre is well presented at all times and fully complies with agreed opening times
Ensure customer calls are professionally handled and out of hours the calls are diverted as appropriate
Provide technical and sales support to the MSSTs
Manage stock control at the operation
Able to manage a team of technicians and support staff
A good team motivator
Disciplined and methodical
Confronts issues immediately
Properly and throughly investigates issues
High personal standards and ability to lead by example
Very good communication skills both orally and in writing
Able to represent the operation with customers
Computer literate
Able to master Pirtek UK systems for job management (PSMS, CRM) stock control (MIS) etc
Work experience in a technical /engineering environment

Next Steps...

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