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Relationship Manager (Leeds)

Ref: RELATIONSHIP MANAGER - LEEDS
Location: Leeds

Contact
Pirtek Leeds

Contact Name
Gary Lunt

Salary
DOE

Tel: (0113) 244 2700

Email: [email protected]

Address
Unit 4 Scala Court, Leathley Road, Leeds, LS10 1BG

Notes

Job Summary

To provide customer relationship support, maintain and manage a database on customer information of prospective new clients and current clients together with general administrative duties to manage and analyse customer interactions and historical data, with the goal of improving business relationship with customers and assisting customer retention.

Main Responsibilities/Accountabilities 

  • Daily telephone calls to potential new clients and existing clients to build a pipeline of prospective business
  • Maintain CRM database. Updating information on new and existing clients tracking, recording and storing customer information on customers. Data to be accurate and up to date maintaining contact information, leads request and historical record of all conversations and communications. Excellent grasp of all Microsoft Office software required. Training will be provided for any other systems including Sugar CRM system.
  • Report generation providing timely, accurate and ongoing management of customer accounts, including analysis and ley performance indicators on customers to give the centre information on where to focus their marketing and customer service.
  • Maintain weekly monitoring on social media sites like Twitter, LinkedIn and Facebook to track and communicate with customers sharing their opinions and experiences with a company, products and services
  • Development of advertising and promotional campaigns and delivery via social media sites and trade publications
  • Ad-hoc assistance to Centre Administration Team

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