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Complete this form to apply for the Relationship Manager (Ref: RELATIONSHIP MANAGER- BIRMINGHAM & REDDITCH) role.

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Relationship Manager (Birmingham & Redditch)

Ref: RELATIONSHIP MANAGER- BIRMINGHAM & REDDITCH
Location: Birmingham

Contact
Pirtek Birmingham & Pirtek Redditch

Contact Name
Andy Connell

Salary
Upon Application

Tel: (0121) 327 8678

Fax: (0121) 328 0285

Email: [email protected]

Address
Unit 5 Boultbee Business Units, Nechells Place, Birmingham, West Midlands, B7 5AR

Notes

Job Summary

To provide customer relationship support, maintain and manage a database on customer information of prospective new clients and current clients together with general administrative duties to manage and analyse customer interaction and historical data, with the goal of improving business relationship with customers and assisting customer retention.

Main Responsibilities/Accountabilities

  • Daily telephone calls to potential new clients and existing list of clients to build a pipeline of prospective business
  • Maintain CRM database, updating information on new and existing clients tracking, recording and storing customer information on customers. Data to be accurate and up to date maintaining contact information, leads request and historical record of all conversations and communications. Excellent grasp of all Microsoft Office software required. Training will be provided for any other systems including Sugar CRM system.
  • Report generation providing timely, accurate and ongoing management of customer accounts, including analysis and key performance indicators on customers to give the centre information on where to focus their marketing and customer service.
  • Maintain weekly monitoring on social media sites like Twitter, LinkedIn and Facebook to track and communicate with customers sharing their opinions and experiences with a company, products and services.
  • Development of advertising and promotional campaigns and delivery via social media sites and trade publications.
  • Ad-hoc assistance to Centre Administration team.

Person Specification

  • Personality

Must be motivated, positive and focused on providing a reliable and consistent service at all times. The ideal candidate will be organised, thorough and an excellent time manager. Training will be provided and the candidate should be willing to embrace new opportunities for development.

  • Specific Job Skills

The candidate shoud have good interpersonal skills as well as excellent customer facing manner with some experience of promotions and marketing.

  • Computer Literacy

Required to have experience in using MS Office 2003 or later. In particular, they should be able to use Outlook, Word and Excel to a good level. Training on new systems will be provided.

  • Communication Skills

The individual should have excellent communication skills as they will be the central contact for new and existing business. Excellent grasp of written and spoken English required.

  • Desirable Experience

Database Management, Sales experience, Social Media Management

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