Right Place, Right Phone, Right Time
Faced with a tight project deadline on the demolition of a former high school building in South London, contractor Tilley & Barrett had drafted in a pair of high reach excavators that were slowly and methodically munching their way through the seven-storey block. But just an hour after work began, one of the excavators blew a hydraulic hose, bringing the machine and a portion of the contract to a standstill.
Since the machine was on hire, Tilley & Barrett’s managing director and industry veteran Paul Brown immediately called the rental company, only to be told that it could be several hours before an engineer could be on site. Enter stage right In the Pipeline’s Mark Anthony - who was on site to shoot a demolition video – armed with his trusty iPhone complete with the newly-installed Pirtek app. “As soon as the hose blew, I dug the phone out of my pocket and showed the Tilley & Barrett guys just how the app worked. And they were really impressed,” Anthony says. “In fact, we used it to place a call to Pirtek Greenwich for an emergency call out.” With the video shoot halted while the machine was out of action, Anthony, Brown and National Federation of Demolition Contractors’ chief executive Howard Button walked round the corner for a well-earned cup of tea and a bacon sandwich. “By the time we got back, the hose had been replaced and the Pirtek MSST was packing up, ready to leave the site,” Anthony says. “Pirtek arrived on site about 25 minutes after we made the call and within 15 minutes, they had the machine fixed,” concludes Paul Brown. “So a big thanks to them and to the iPhone app for getting us up and running again so quickly.”