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Driving customer service in the Dumfries area

23/01/2018 | General

Pirtek has once again met the high expectations held by its customers and itself by introducing a new van to the Dumfries and Galloway area.

With the former Dumfries centre closing in January 2013, Pirtek’s Kilmarnock and Paisley centres have been covering the area in “acquired access” over the past few years.

In order to keep up with customer demand the company, which holds the Investors in People award, has introduced a Dumfries-focused van that will provide around-the-clock coverage, living up to Pirtek’s promise of top quality service with an ETA one-hour response, 24 hours a day, seven days a week.

Seeking to reduce downtime and consistently provide top-quality service, Pirtek was looking for a Dumfries technician who was familiar with the town.

Andrew was well worth the wait due to his extensive local knowledge and an attitude that brimmed with determination and excitement – characteristics that Pirtek seeks in all its employees.

Since starting at Pirtek, Andrew has been given thorough on-site training with the goal of making him as successful as all other Pirtek technicians. He will also be attending Pirtek’s national training centre in September to make sure this goal becomes a reality.

With a technician bound for success, centre manager George Goodell says the Dumfries van is equipped to handle “any needs a customer might have”. The vehicle carries a wide range of Pirtek’s top quality products such as quick release couplings, hose protection and hydraulic oils, meaning it will be able to deal with any situation fast.

In a fashion that is typical of Pirtek’s work ethic, vans from surrounding areas such as Kilmarnock, Paisley and Glasgow will be on call to assist the Dumfries van if the need arises.

This attitude has already paid off, with the new vehicle successfully working with Dumfries and Galloway council and also executing ground-breaking work on the Jericho Bridge quarry.

With success stories like these and with no significant competitors in the area, the Dumfries van will no doubt live up to expectations. Pirtek’s desire to provide fast-acting responses, a wide range of services and top-quality work ethic will once again pay off.

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