Current Vacancies - Trade Counter Assistant

Tasks & Responsibilities

• Read, understand and appreciate fully the Pirtek system and above all conform to its direction in all aspects.
• To provide a fast customer service for over the counter jobs, ensuring a high level of service is maintained at all times, including the importance of offering all customers hot or cold drinks while they wait.
• Assisting the Centre Manager with the distribution of service calls and receiving of incoming phone calls always keeping in mind our “on-site” within 1 hour objective.
• Answer the telephone in a cheerful and pleasant manner so that the caller feels wanted. Answer on the basis of “Good Morning Pirtek – John Speaking”. Do not leave caller on hold for long periods of time, provide an accurate E.T.A and also keep your customer informed of job progress.
• Attach tags and maintain tagging system on all hose assemblies produced within the centre.
• Assist in maintaining the PVO system or the filing system of job cards.
• Be aware of use and maintenance of safety equipment and fully utilise all safety items within the legal and H&S requirements.
• To provide job related Information to MSST’S when required.
• Maintain dress and appearance standards in keeping with the Pirtek image and in line with corporate policy. Wear corporate uniform at all times of employment and maintain it in a clean and suitable condition.
• To provide support with stock orders in line with Centre Managers requirements.
• Be responsible for the upkeep of the depot cleanliness and general housekeeping.   
• To maintain vending machine stock and general appearance of customer service area including dusting and upkeep of point of sale items.
• Attend all weekly/monthly staff meetings.
• Attend any training courses as deemed necessary.
• To give Pirtek U.K. first chance where possible to supply items outside of standard stock.  
• To ensure the telephone is diverted correctly in the evening and undiverted in the morning.