Current Vacancies | Pirtek Hydraulic Solutions
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Career Opportunities

Current Vacancies - Centre Manager

Key Functions & Responsibilities

  • Overall management of the Pirtek Centre and the MSSTs
  • Ensure any communication from customers is effectively handled including complaints
  • Ensure only adequately trained and competent personnel work in an unsupervised role
  • Be one of the main points of contact at the operation
  • Ensure the operation of the Pirtek Centre and the MSSTs complies with UK/European legislation
  • Manage work allocation within the Centre and amongst the MSSTs to ensure good customer service
  • Ensure Pirtek UK operating standards are maintained at all times
  • Ensure the Centre is well presented at all times and fully complies with agreed opening times
  • Ensure customer calls are professionally handled and out of hours the calls are diverted as appropriate
  • Ensure pricing of work is done fairly, consistently and to Pirtek UK guidelines
  • Be the Quality Management Representative to ensure Health & Safety, Quality Management and Environmental Management systems are managed and maintained to ISO standards
  • Provide technical and sales support to the MSSTs
  • Recruitment of MSSTs
  • Oversee training of MSSTs
  • Effectively supervise and appraise staff. Regularly assess MSST work on customers equipment
  • Where necessary discipline staff ensuring employment regulations in terms of procedures etc are followed at all times
  • Ensure all equipment at the operation is fit for purpose
  • Ensure equipment is adequately maintained and where necessary calibrated
  • Manage stock control at the operation
  • Organise and hold regular staff meetings/safety briefings/tool box talks

Skills and Competencies

  • Able to manage a team of technicians and support staff
  • A good team motivator
  • Disciplined and methodical
  • Confronts issues immediately
  • Properly and thoroughly investigates issues
  • High personal standards and ability to lead by example
  • Very good communication skills both orally and in writing
  • Able to represent the operation with customers
  • Good technical knowledge of hydraulics and hydraulic hose assembly, City and Guilds 2340
  • Minimum of three years experience ‘on the van’ is preferred
  • Computer literate
  • Able to master Pirtek UK systems for job management (PSMS, CRM) stock control (MIS)etc

Work Experience

  • Minimum of five years work experience
  • Work experience in a technical/engineering environment
  • Some sales experience and sales training preferred

Educational Requirements

  • Minimum GCSE level education in English and Maths

Available vacancies for Centre Manager

Location: Ellesmere Port

Added: 09.11.2020

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