Career Opportunities

Current Vacancies - Centre Manager

Key Functions & Responsibilities

Overall management of the Pirtek Centre and the MSSTs
Ensure any communication from customers is effectively handled including complaints
Ensure only adequately trained and competent personnel work in an unsupervised role
Be one of the main points of contact at the operation
Ensure the operation of the Pirtek Centre and the MSSTs complies with UK/European legislation
Manage work allocation within the Centre and amongst the MSSTs to ensure good customer service
Ensure Pirtek UK operating standards are maintained at all times
Ensure the Centre is well presented at all times and fully complies with agreed opening times
Ensure customer calls are professionally handled and out of hours the calls are diverted as appropriate
Ensure pricing of work is done fairly, consistently and to Pirtek UK guidelines
Be the Quality Management Representative to ensure Health & Safety, Quality Management and Environmental Management systems are managed and maintained to ISO standards
Provide technical and sales support to the MSSTs
Recruitment of MSSTs
Oversee training of MSSTs
Effectively supervise and appraise staff. Regularly assess MSST work on customers equipment
Where necessary discipline staff ensuring employment regulations in terms of procedures etc are followed at all times
Ensure all equipment at the operation is fit for purpose
Ensure equipment is adequately maintained and where necessary calibrated
Manage stock control at the operation
Organise and hold regular staff meetings/safety briefings/tool box talks

Skills and Competencies

Able to manage a team of technicians and support staff
A good team motivator
Disciplined and methodical
Confronts issues immediately
Properly and thoroughly investigates issues
High personal standards and ability to lead by example
Very good communication skills both orally and in writing
Able to represent the operation with customers
Good technical knowledge of hydraulics and hydraulic hose assembly, City and Guilds 2340
Minimum of three years experience ‘on the van’ is preferred
Computer literate
Able to master Pirtek UK systems for job management (PSMS, CRM) stock control (MIS)etc