Current Vacancies - Centre Manager

Key Functions & Responsibilities

• Overall management of the Pirtek Centre and the MSSTs
• Ensure any communication from customers is effectively handled including complaints
• Ensure only adequately trained and competent personnel work in an unsupervised role
• Be one of the main points of contact at the operation
• Ensure the operation of the Pirtek Centre and the MSSTs complies with UK/European legislation
• Manage work allocation within the Centre and amongst the MSSTs to ensure good customer service
• Ensure Pirtek UK operating standards are maintained at all times
• Ensure the Centre is well presented at all times and fully complies with agreed opening times
• Ensure customer calls are professionally handled and out of hours the calls are diverted as appropriate
• Ensure pricing of work is done fairly, consistently and to Pirtek UK guidelines
• Be the Quality Management Representative to ensure Health & Safety, Quality Management and Environmental Management systems are managed and maintained to ISO standards
• Provide technical and sales support to the MSSTs
• Recruitment of MSSTs
• Oversee training of MSSTs
• Effectively supervise and appraise staff. Regularly assess MSST work on customers equipment
• Where necessary discipline staff ensuring employment regulations in terms of procedures etc are followed at all times
• Ensure all equipment at the operation is fit for purpose
• Ensure equipment is adequately maintained and where necessary calibrated
• Manage stock control at the operation
• Organise and hold regular staff meetings/safety briefings/tool box talks

Skills and Competencies

• Able to manage a team of technicians and support staff
• A good team motivator
• Disciplined and methodical
• Confronts issues immediately
• Properly and thoroughly investigates issues
• High personal standards and ability to lead by example
• Very good communication skills both orally and in writing
• Able to represent the operation with customers
• Good technical knowledge of hydraulics and hydraulic hose assembly, City and Guilds 2340
• Minimum of three years experience ‘on the van’ is preferred
• Computer literate
• Able to master Pirtek UK systems for job management (PSMS, CRM) stock control (MIS)etc

Work Experience

• Minimum of five years work experience
• Work experience in a technical/engineering environment
• Some sales experience and sales training preferred

Educational Requirements

• Minimum GCSE level education in English and Maths