Current Vacancies - Centre Manager
Key Functions & Responsibilities
- Overall management of the Pirtek Centre and the MSSTs
- Ensure any communication from customers is effectively handled including complaints
- Ensure only adequately trained and competent personnel work in an unsupervised role
- Be one of the main points of contact at the operation
- Ensure the operation of the Pirtek Centre and the MSSTs complies with UK/European legislation
- Manage work allocation within the Centre and amongst the MSSTs to ensure good customer service
- Ensure Pirtek UK operating standards are maintained at all times
- Ensure the Centre is well presented at all times and fully complies with agreed opening times
- Ensure customer calls are professionally handled and out of hours the calls are diverted as appropriate
- Ensure pricing of work is done fairly, consistently and to Pirtek UK guidelines
- Be the Quality Management Representative to ensure Health & Safety, Quality Management and Environmental Management systems are managed and maintained to ISO standards
- Provide technical and sales support to the MSSTs
- Recruitment of MSSTs
- Oversee training of MSSTs
- Effectively supervise and appraise staff. Regularly assess MSST work on customers equipment
- Where necessary discipline staff ensuring employment regulations in terms of procedures etc are followed at all times
- Ensure all equipment at the operation is fit for purpose
- Ensure equipment is adequately maintained and where necessary calibrated
- Manage stock control at the operation
- Organise and hold regular staff meetings/safety briefings/tool box talks
Skills and Competencies
- Able to manage a team of technicians and support staff
- A good team motivator
- Disciplined and methodical
- Confronts issues immediately
- Properly and thoroughly investigates issues
- High personal standards and ability to lead by example
- Very good communication skills both orally and in writing
- Able to represent the operation with customers
- Good technical knowledge of hydraulics and hydraulic hose assembly, City and Guilds 2340
- Minimum of three years experience ‘on the van’ is preferred
- Computer literate
- Able to master Pirtek UK systems for job management (PSMS, CRM) stock control (MIS)etc
Work Experience
- Minimum of five years work experience
- Work experience in a technical/engineering environment
- Some sales experience and sales training preferred
Educational Requirements
- Minimum GCSE level education in English and Maths
Available vacancies for
Centre Manager
Ref: CENTRE MANAGER - ELLESMERE PORT
Location: Ellesmere Port
Added: 09.11.2020
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