Trade Counter Assistant (Southampton)

Ref: TRADE COUNTER ASSISTANT - SOUTHAMPTON
Location: Southampton

Contact
Pirtek Southampton

Contact Name
Shaun Grainger

Salary
Upon Application

Tel: (023) 8033 7737

Fax: (023) 8033 7707

Email: [email protected]

Address
18 City Commerce Centre, Marsh Lane, Southampton, Hampshire, SO14 3EW

Notes

Key Functions & Responsibilities

• Be the first point of contact for customers visiting the Centre
• Provide a quality service to customers with prompt and courteous service
• Always be well presented and use appropriate Personal Protective Equipment as required
• Provide the required service to customers be it: sale of off-the-shelf products, replacement hydraulic hose assemblies using Pirtek hose assembly procedure, arranging for a MSST to visit customer premises
• Assemble hydraulic hoses to customer requirements 
• Actively promote Pirtek products and services to Centre customers
• When required to use a company vehicle to deliver products
• To provide assistance to centre staff within franchise when requested 
• Attend Pirtek training courses as requested by management
• The day to day operation of the sales counter area ensuring: it is kept clean and presentable at all times, the area is well stocked and merchandised
• Always follow customer requirements - if this is not possible consult with the Centre Manager
• Adequately communicate with customers especially if their requirements cannot be precisely met

Skills and Competencies

• Good communication skills both orally and in writing
• The ability to present yourself in a professional and courteous manner to customers and staff
• Basic mechanical knowledge
• Good manual dexterity and physical ability - for hose assembly and stock control

Work Experience

• Customer facing experience desirable 
• Work experience in a technical/engineering environment advantageous but not essential

Education and Qualifications Required

• Full UK driving licence