Trade Counter Assistant (Southampton)
Ref: TRADE COUNTER ASSISTANT - SOUTHAMPTON
Location: Southampton
Contact
Pirtek Southampton
Contact Name
Shaun Grainger
Salary
Upon Application
Tel: (023) 8033 7737
Fax: (023) 8033 7707
Email: [email protected]
Address
18 City Commerce Centre, Marsh Lane, Southampton, Hampshire, SO14 3EW
Notes
Key Functions & Responsibilities
- Be the first point of contact for customers visiting the Centre
- Provide a quality service to customers with prompt and courteous service
- Always be well presented and use appropriate Personal Protective Equipment as required
- Provide the required service to customers be it: sale of off-the-shelf products, replacement hydraulic hose assemblies using Pirtek hose assembly procedure, arranging for a MSST to visit customer premises
- Assemble hydraulic hoses to customer requirements
- Actively promote Pirtek products and services to Centre customers
- When required to use a company vehicle to deliver products
- To provide assistance to centre staff within franchise when requested
- Attend Pirtek training courses as requested by management
- The day to day operation of the sales counter area ensuring: it is kept clean and presentable at all times, the area is well stocked and merchandised
- Always follow customer requirements - if this is not possible consult with the Centre Manager
- Adequately communicate with customers especially if their requirements cannot be precisely met
Skills and Competencies
- Good communication skills both orally and in writing
- The ability to present yourself in a professional and courteous manner to customers and staff
- Basic mechanical knowledge
- Good manual dexterity and physical ability - for hose assembly and stock control
Work Experience
- Customer facing experience desirable
- Work experience in a technical/engineering environment advantageous but not essential
Education and Qualifications Required
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