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Centre Manager (Swansea)

Ref: CENTRE MANAGER- SWANSEA
Location: Swansea

Contact
Pirtek Swansea

Contact Name
Mike Williams

Salary
Upon Application

Tel: (01792) 310 031

Fax: (01792) 700 736

Email: [email protected]

Address
[email protected]

Notes

Key Functions & Responsibilities

  • Overall management of the Pirtek Centre and the MSSTs
  • Ensure any communication from customers is effectively handled including complaints
  • Ensure only adequately trained and competent personnel work in an unsupervised role
  • Be one of the main points of contacts at the operation
  • Ensure the operation of the Pirtek Centre and the MSSTs complies with UK/European legislation
  • Manage work allocation within the Centre and amongst the MSSTs to ensure good customer service
  • Ensure Pirtek UK operating standards are maintained at all times
  • Ensure the Centre is well presented at all times and fully complies with agreed opening times
  • Ensure customer calls are professionally handled and out of hours the calls are diverted as appropriate
  • Provide technical and sales support to the MSSTs
  • Manage stock control at the operation
  • Able to manage a team of technicians and support staff
  • A good team motivator
  • Disciplined and methodical
  • Confronts issues immediately
  • Properly and throughly investigates issues
  • High personal standards and ability to lead by example
  • Very good communication skills both orally and in writing
  • Able to represent the operation with customers
  • Computer literate
  • Able to master Pirtek UK systems for job management (PSMS, CRM) stock control (MIS) etc
  • Work experience in a technical /engineering environment

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