Centre Manager (Swansea)
Ref: CENTRE MANAGER- SWANSEA
Location: Swansea
Contact
Pirtek Swansea
Contact Name
Mike Williams
Salary
Upon Application
Tel: (01792) 310 031
Fax: (01792) 700 736
Email: [email protected]
Address
[email protected]
Notes
Key Functions & Responsibilities
- Overall management of the Pirtek Centre and the MSSTs
- Ensure any communication from customers is effectively handled including complaints
- Ensure only adequately trained and competent personnel work in an unsupervised role
- Be one of the main points of contacts at the operation
- Ensure the operation of the Pirtek Centre and the MSSTs complies with UK/European legislation
- Manage work allocation within the Centre and amongst the MSSTs to ensure good customer service
- Ensure Pirtek UK operating standards are maintained at all times
- Ensure the Centre is well presented at all times and fully complies with agreed opening times
- Ensure customer calls are professionally handled and out of hours the calls are diverted as appropriate
- Provide technical and sales support to the MSSTs
- Manage stock control at the operation
- Able to manage a team of technicians and support staff
- A good team motivator
- Disciplined and methodical
- Confronts issues immediately
- Properly and throughly investigates issues
- High personal standards and ability to lead by example
- Very good communication skills both orally and in writing
- Able to represent the operation with customers
- Computer literate
- Able to master Pirtek UK systems for job management (PSMS, CRM) stock control (MIS) etc
- Work experience in a technical /engineering environment
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