Centre Manager (Swansea)

Ref: CENTRE MANAGER- SWANSEA
Location: Swansea

Contact
Pirtek Swansea

Contact Name
Mike Williams

Salary
Upon Application

Tel: (01792) 310 031

Fax: (01792) 700 736

Email: [email protected]

Address
[email protected]

Notes

Key Functions & Responsibilities

• Overall management of the Pirtek Centre and the MSSTs
• Ensure any communication from customers is effectively handled including complaints
• Ensure only adequately trained and competent personnel work in an unsupervised role
• Be one of the main points of contacts at the operation
• Ensure the operation of the Pirtek Centre and the MSSTs complies with UK/European legislation
• Manage work allocation within the Centre and amongst the MSSTs to ensure good customer service
• Ensure Pirtek UK operating standards are maintained at all times
• Ensure the Centre is well presented at all times and fully complies with agreed opening times
• Ensure customer calls are professionally handled and out of hours the calls are diverted as appropriate
• Provide technical and sales support to the MSSTs
• Manage stock control at the operation
• Able to manage a team of technicians and support staff
• A good team motivator
• Disciplined and methodical
• Confronts issues immediately
• Properly and throughly investigates issues
• High personal standards and ability to lead by example
• Very good communication skills both orally and in writing
• Able to represent the operation with customers
• Computer literate
• Able to master Pirtek UK systems for job management (PSMS, CRM) stock control (MIS) etc
• Work experience in a technical /engineering environment