Transport for London’s latest figures state that the average traffic speeds on major London roads between 7am to 7pm was 19.33 mph and 8.98 mph across Central London. Congestion in London has always been a problem since Dickensian times, with narrow streets simply not designed for modern traffic. Working in London in these conditions make response times slow to say the least, so Pirtek Kings Cross have put in a bit of lateral thinking to make things easier for clients.
When franchisee Andy Williams took over Pirtek Kings Cross earlier in the year it heralded some fresh thinking and the start of a major refurbishment of the Centre. Well versed in the problems of traversing London after running Pirtek Watford, Park Royal, Leyton and Isleworth for many years, Williams simply added a fourth new mobile workshop and engineer Jorge Cortina to the Centre. This had the effect of immediately reducing response times to customer and keeping to the 1 hour ETA promise to make sure any unscheduled downtime is kept to an absolute minimum for the customer.
A new centre manager- in the form of local lad Kye Reavil- and sales manager Stuart Covell has greatly helped to improve customer relations. Kye is overseeing the smooth running of the Centre, the upgrades to the IT system and an increase in stock at Kings Cross, while Stuart is able to visit customers to ensure they are receiving prompt and cost effective service. He can also discuss any problems, negotiate prices and see if he can supply additional services.
“With the huge Crossrail project on our doorstep, the centre had been rather pampered with a constant flow of work. However, now that is nearing completion, I have to ensure the Centre retains its customer base. Part of that policy is to guarantee we can service existing customers even more efficiently, hence the new van. All the MSST’s understand they have to be prompt, accurate, get the job right first time, and even have the paperwork done on the spot. But it’s up to me to deal with the daily challenges, implement new ideas and have a fresh approach to sales,” concludes Kye Reavill. “We can beat local competitors on service, especially on out of hours work and we are more than happy to compare prices on any job. It’s interesting how many times competitors have used the myth that Pirtek are expensive to find we are in fact cheaper than their service, especially as they often add extras such as call out charges plus we can supply a greater range and better products, especially on unusual fittings.”
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