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Network Support Specialist

Ref: NETWORK SUPPORT SPECIALIST- ACTON
Location: Acton

Contact
Acton

Contact Name
Serkan Algan

Salary
Upon Application

Tel: (020) 8749 8444

Fax: (020) 8749 8333

Email: [email protected]

Address
199 The Vale, Acton, London, W3 7QS

Notes

The candidate will work in a team of six; including one Supervisor and five specialists. The candidate will be responsible for a pre-defined set of eighteen to twenty Pirtek Centres and also will be expected to cover for other team members during times of sickness or holiday. All Network Support team members must be motivated, positive and focused on providing a reliable and consistent service at all times. The individual should be a well-presented team player who is farward thinking, open-minded with a strong work ethic. Members of the Network Support team should also be able to work to a rotating shift system (between the hours of 08:00 and 18:00) plus one Saturday morning every five weeks as well as some extended hours depending on the workload and when required.

  • Communicating with the Pirtek UK network via phone and email regarding orders, stock, products (core/non-core) and delivery queries. It would be expected that the Network Support Team would have daily contact with each centre.
  • Ensuring that all queries from the network are responded to and resolved in a timely and acceptable manner. All specialist act as "the single point of contact" for their dedicated zones, handling all calls and enquiries from stock handling to special part requests. 
  • Processing weekly stock and daily urgent orders (WS/DUO) from the network to ensure accurate processing and the subsequent procurement and delivery of goods.
  • Responsible for immediate notification to a centre when weekly orders are not recieved on the designated day, urgent orders are received incorrectly, an item is currently out of stock and/or has a longer than usual lead time for delivery.
  • Monitoring all orders placed to ensure the correct items are delivered to he correct  centre within the agreed timeframe. 

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