Right on Cue

In the Pipeline was visiting construction and utility solutions provider Clancy Docwra to discuss the role Pirtek Watford plays in its business. And we didn’t have to wait long before we could witness the relationship first-hand.
Clancy Docwra is a name that comes instantly to mind when construction, and in particular, the utility sector are mentioned. Michael Clancy founded the Clancy Group in 1958, diversifying into house building in 1962 and plant hire in 1968. In 1974 they acquired RE Docwra and renamed the company. Since then the company has enjoyed further expansions and diversifications into rail, drilling, pipelines, and the utilities sector.

“Our Harefield headquarters is serviced by Pirtek Watford Centre, although as a national account, the two companies have enjoyed a long and productive relationship,” explained Clancy Docwra's Plant Workshop Manager Robin Smith. “As we have depots throughout the UK, from Scotland to Kent, we know that we can guarantee the same quick response from any of the Pirtek Centres, no matter where in the country a service issue arises. All our operators are supplied with the national helpline number and a list of the local centres. In fact, as we speak, our regular MSST James Dove is in the service bay sorting out a JCB 8060 mini excavator that has a defective boom ram hose. This is a particularly awkward job as the hose not only goes from one end of the machine to the other, but through the body of the machine.”

Robin went on to explain that Pirtek plays in protecting Clancy Docwra’s equipment from theft. “We pride ourselves on having a modern, young equipment fleet but that brings with it the problem of targeted theft,” he said. “But Pirtek Watford has supplied and installed the CESAR security system to all our machines over the past four years. The installations must have run into the hundreds by now, and as a consequence of the security measures we take, we have only had four machines stolen in that time, all of which have been recovered. I really cannot fault the Pirtek service."

Just as he said that, Pirtek Watford’s MSST James Dove poked his head around the door to say that the “awkward job” on the JCB mini excavator had been completed and the machine was back at work in under half an hour. "See what I mean," Robin Smith concluded with a satisfied smile.