Problem Solved

It is the phone call everyone in the manufacturing sector dreads – ‘There’s a problem and production has stopped.’ When Bromsgrove-based UKF Stainless’ technical director Joe McGann received just such a call recently, he knew he had a problem to solve quickly. He had just been told that one of the four perforation presses that make exhaust pipes for sister company JPC Perforators had burst a major hydraulic hose.

Urgent Call
As these machines made 1.5 million pipes for the automotive industry during the previous year, it was vital to have them all working at maximum output. To ensure production was quickly resumed, McGann placed an urgent call to Pirtek Redditch. MSST Mark Sayers was duly dispatched and arrived at JPC within 15 minutes. He quickly removed the burst hose and set about making the replacement, having it installed from stock on the service van within the hour.

Incredibly rapid response
In fact, 70 minutes after the initial emergency call, production had restarted and Sayers was leaving the site for his next emergency call. “We don’t carry any spare hoses and, frankly, we don’t need to because the service from Pirtek Redditch is almost as fast as keeping our own stock,” McGann concludes. “They always guarantee to get on site when I need them, regardless of the time of day. But even by their standards, this was an incredibly rapid response.”

A slightly embarassed Mark Sayers being offered a coffee by a delighted Joe McGann. The coffee actualy took longer to make than the hose!